Delivery area

We deliver within Germany by default. Additional EU countries may be added gradually; available destinations will be displayed at checkout.

Shipping times

Note: Working days are Monday to Friday, excluding public holidays at the shipping or destination location.

Shipping costs

Shipping costs are clearly displayed at checkout before you complete your purchase. Any promotional or shipping discounts will also be shown there.

Shipment tracking

Once your package has been shipped, you will receive a shipping confirmation with a tracking number via email.

Partial deliveries

If your order includes multiple items, partial deliveries may be made for logistical reasons. You will not incur any additional shipping costs as a result.

Delivery address and delivery

• Please provide a complete and correct delivery address.
• Address changes are only possible before the order has been shipped. Contact: kundenservice@clubeboss.com
• If you are not home when the package is delivered, the delivery person will usually make another delivery attempt or store the package at a collection point.

Undeliverable or uncollected shipments

Shipments returned to us due to incomplete or incorrect address information, non-acceptance, or failure to collect may be resent. Any reshipping costs may be charged.

Delays and force majeure

Despite careful planning, delivery delays may occur due to external factors (e.g., weather, traffic, strikes, customs, high demand). Such events are considered force majeure. Your statutory rights remain unaffected.

Transport damage

Please inspect the package upon delivery. Report any obvious transport damage to the delivery driver and inform us immediately at kundenservice@clubeboss.com , ideally with photo/video evidence.

Warranty and Cancellation

The statutory warranty rights apply. Information on the statutory right of withdrawal (14 days) can be found in our cancellation policy and in the return and refund policy .

Packaging Act (VerpackG)

We comply with the requirements of the German Packaging Act. Information on the return and disposal of packaging is available upon request from customer service.

Customer service

For questions regarding shipping and delivery, please contact: kundenservice@clubeboss.com · Phone: +44 20 8040 2845 · Company: CLUBE ECOM LTD.